[How do I become a member?]
Answer: If you wish to open an account, please call our service center directly at 099-637796 (Cambodia) or QQ us at 578380728 to ask our customer service representative about the relevant account opening details. Our sales representative will guide you through the account opening procedure. You can “buy credits” via our online payment platform and the credits you purchase will be reflected real-time in your account. Right after buying credits, you can carry out online betting at “JIN YUAN Online Gaming”. If your bank card or account does not yet have the online payment function, you can ask our sales representative for our bank account number for you to do a money transfer at the bank. Once we confirm receipt of your deposit, we will contact you by telephone as soon as possible to inform you that your personal account has been opened. You are advised to keep your relevant account name and password safe.
[What do I need to take note of when opening an account?]
Answer: When registering to open an account, you need to confirm that you are at least 18 years old and that you are aware of the relevant legal stipulations in the country or region you are located. You need to have sufficient money deposited in your betting account before you can complete the account opening process.
[What is the minimum deposit required to open an account?]
Answer: The minimum deposit for new account opening is USD 500. The minimum bet is USD 20.
[How do I make a deposit?]
Answer: You can deposit money to our company in the following ways: ATM, money transfer, direct bank deposit, online payment services, international remittance, etc.
[When would I know that my deposit has been accepted,
and when would it be reflected in my betting account?]
Answer: Please call us directly after making your deposit to provide us with the deposit details. We will then confirm receipt and immediately open an account for you if the transaction is successful. After you login to our website using the account password provided, you will be able to see your account balance and resulting credit limit in the personal account information section.
[How do I make a withdrawal?]
Answer: Our company undertakes to transfer the money to your account 10 minutes after the approval of your withdrawal that is made during working hours. Further, we do not charge any administration fee and there is no minimum withdrawal limitation. Our company allows withdrawals to be made 24 hours a day, 7 days a week. If you wish to make a withdrawal, please call our service center directly at Cambodia: +855979773618 Vietnam: +841694806898. Our sales representative will guide you through the withdrawal procedure.
I want to deposit money:
1. After you make a deposit, the corresponding amount will be reflected in your account. After that, you can start placing your bets.
2. Our company does not accept any form of check deposit.
3. If you have any questions or are unsure which money transaction option is more suitable for you, please contact our customer service department.
JIN YUAN Online Gaming Telephone:
Company Address: JIN YUAN Online Gaming, Bavet, Cambodia.
I want to withdraw money:
1. Withdrawals can be carried out using the various ways provided by our company. Before applying for a withdrawal, you must have betted more than the amount you deposit each time. Further, only valid bets will count toward the required amount. If the above conditions are not met, the withdrawal application will be unable to proceed.
2. The bank account for the money to be withdrawn to must be a personal savings account belonging to the owner of the betting account.
3. For member accounts that have been deposited money for the first time, official withdrawals can only be made after 24 hours. After 24 hours, there will be no restrictions. Withdrawals are available 24 hours throughout the day.
4. The minimum withdrawal amount is USD 100.
Please note: Our company has the right to select the most effective withdrawal method for our customers.